REGISTRATION

Should you wish to register at this surgery please enquire at reception where you will be given a registration form to complete. On acceptance you will be invited to attend for a registration medical with a healthcare assistant. All new patients are asked to supply photographic ID and proof of address.

EMERGENCIES OUTSIDE SURGERY HOURS

If you need a doctor urgently when the surgery is closed you can access the Out of Hours Service by calling 01633 744285.

This service is for EMERGENCIES only and must be used with discretion.

Advice on Health Matters is available at all times from NHS Direct on 0845 46 47

RESULTS OF INVESTIGATIONS

Patients are asked to telephone for results after 1pm on Monday to Friday.

DISABLED ACCESS

The surgery has access suitable for the disabled.

COMPLAINTS PROCEDURE

Underwood Health Centre has an established Complaints Policy and utilises the NHS complaints process 'Putting Things Right'. Should you have reason to complain, please ask to speak to the Practice Manager, who will provide you with the relevant Patient Information Sheet, and guide you through the Complaints Procedure.

ANEURIN BEVAN HEALTH BOARD

The contact details for the ABHB are:

Aneurin Bevan Health Board
Primary Care Division
Llanarth House
Unit 1 Newbridge Gateway
Bridge Street
Newbridge
NP11 5GH

Telephone: 01495 241282

FEEDBACK

We always strive to provide the best possible care to our patients. We value your opinions and patient comments are taken into consideration in the day-to-day running of the practice, and in developing our services for the future. We are grateful for all feedback whether good or bad.

All personal health information is treated in strict confidence. All staff have signed the Data Protection Act and Acceptable Users Policy that states that personal or patient identifiable data must not be disclosed to individual agencies without assurances that the disclosure is necessary. Those will usually be in the form of instructions to staff from the general practitioner.